What should NOT be included in your compliance program manuals and training sessions?

In a compliance program, it is crucial to focus on the necessary procedures and policies that support adherence to anti-money laundering (AML) regulations. The inclusion of specific metrics or anecdotal successes, such as the number of terrorists and criminals apprehended through investigations, does not align with the fundamental goals of compliance program manuals and training sessions.

Compliance materials should emphasize how to identify, report, and handle suspicious activities or transactions in accordance with legal guidelines. While it is important to recognize the effectiveness of a compliance program, sharing anecdotal successes may lead to the perception that the program's focus is on law enforcement outcomes rather than on the critical activities that prevent and report financial crimes, thereby compromising both the ethical and legal framework of the program.

In contrast, the other options address vital aspects of the compliance program, such as cooperation with law enforcement, appropriate responses to customer behavior that may indicate an attempt to evade reporting, and protocols for communicating with law enforcement entities like Egmont Group and federal prosecutors. These components directly support the program's objectives of reducing the risk of money laundering and enhancing compliance with regulatory obligations.